Shipping policy
Shipping Policy
At reliff.com, we are committed to getting your order to you safely and as quickly as possible. Please review the information below regarding our shipping process, delivery times, and tracking.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or holidays. During periods of high order volume, promotions, or holidays, processing may take additional time.
Shipping Times
Once your order has been processed, estimated delivery times are:
- Standard Shipping: 5–8 business days
- International Shipping: 7–15 business days, depending on the destination
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs processing, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow 24–48 hours for tracking information to become active after your order has been shipped.
Shipping Address
Please make sure your shipping address is correct before completing your purchase. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost, Delayed, or Damaged Packages
If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.
If your package is marked as delivered but you have not received it, please check with household members, neighbors, and your local delivery carrier.
For packages that arrive damaged, please contact our customer support team as soon as possible and provide photos of the damaged package and product.
Customs, Duties & Taxes
For international orders, additional customs duties, taxes, or import fees may apply depending on your country.
Any customs duties, taxes, or other import charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays.
Shipping Restrictions
Some products or destinations may have shipping restrictions. If we are unable to ship an order to your selected destination, we will contact you and provide available options.
Contact Us
If you have questions about your order or shipping, please contact our customer support team at reliffsupport@gmail.com.
We are happy to help with any shipping-related questions.