Refund policy

We want you to love your reliff.com order. If something's not quite right, we've got you covered with a 30-day return window from the day your item arrives.

Return Eligibility

To qualify for a return, your item needs to be unworn, unused, and in its original packaging with tags still attached, along with your receipt or proof of purchase.

Starting a Return

Reach out to us at reliffsupport@gmail.com to kick things off. We'll get back to you with the return address and next steps. Please don't send anything back before requesting a return first — we won't be able to accept packages that arrive without prior approval.

Damages & Issues

Give your order a quick check as soon as it arrives. If anything's defective, damaged, or not what you ordered, let us know right away at reliffsupport@gmail.com and we'll sort it out for you.

What Can't Be Returned

A few items are excluded from returns: perishables, custom or personalized pieces, personal care products, and anything hazardous or flammable. Sale items and gift cards are also final sale. If you're unsure whether your item qualifies, just ask — we're happy to clarify.

Exchanges

Need a different size, color, or style? The quickest path is to return your original item, and once that's approved, place a new order for what you actually want.

EU Customers — 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return it within 14 days, no reason needed. The same condition requirements apply — unworn, unused, tags on, original packaging, with proof of purchase.

Refunds

Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days — though your bank or card provider may take a little extra time to post it. If it's been more than 15 business days since approval and you still don't see it, email us at reliffsupport@gmail.com and we'll look into it.